Shipping policy

At Penelope’s Flowers, we take great care to ensure your flowers are prepared, packaged, and dispatched to the highest standard so they arrive fresh and beautiful. As flowers are perishable natural products, delivery is carried out using specialist couriers experienced in handling delicate goods.

While we do everything reasonably possible to ensure deliveries arrive on time, there are occasions where factors outside of our control may affect transit.

We offer the following delivery services:

Next Working Day Delivery — £10

Orders are dispatched for delivery on the next working day.

Priority Morning Delivery — £20

A priority service intended for earlier delivery during the working day.

Delivery charges are calculated at checkout and are non-refundable once an order has been dispatched.

All orders are shipped via specialist couriers used for perishable and fragile goods. Every bouquet is carefully packed using protective materials designed to maintain freshness and minimise movement during transit.

Flowers are dispatched in a travel-ready state to preserve quality and longevity.

It is the customer’s responsibility to ensure that someone is available at the delivery address to receive the flowers.

If no one is available, the courier may:

We are not responsible for delays, deterioration, or failed delivery caused by:

We work closely with our couriers and do everything in our power to ensure timely delivery. However, delays may occur due to circumstances outside of our control, including but not limited to:

Where delays occur, we will make reasonable efforts to assist and provide updates where possible, but delivery times cannot be guaranteed.

Flowers are perishable goods. As such:

Any issues relating to damage on arrival must be reported within 24 hours of delivery, with clear photographic evidence, in accordance with our Terms & Conditions.

If you have questions about your delivery, please contact us at:

Email: info@penelopesflowers.co.uk